Politique d’expédition
Shipping & Delivery Policy
At Oriental Treasures, we strive to deliver your cultural treasures with care and efficiency. Here’s everything you need to know about our shipping process:
1. Shipping Destinations
We proudly ship worldwide! Whether you’re in New York, Paris, Tokyo, or anywhere else, we’ll bring a piece of China’s heritage to your doorstep.
2. Processing Time
All orders are hand-checked and packed within 1–3 business days (excluding weekends and holidays) to ensure every item meets our quality standards.
3. Delivery Timeframes
International: 10–15 business days.
Delays may occur due to customs processing or regional logistics issues.
4. Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to monitor your package’s journey via our partners.
5. Lost or Damaged Packages
Lost in Transit: If your package hasn’t arrived within 30 days of shipping, contact us at [email] for assistance.
Damaged Items: Notify us within 48 hours of delivery with photos of the damaged product and packaging. We’ll reship or refund promptly.
6. Returns & Exchanges
We accept returns within 30 days of delivery for unused items in original packaging. Learn more in our Returns Policy.
Questions?
Contact us at fancytrade.co@gmail.com. We’re here to help!